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Home >> Our Policies

Our Policies

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

PRIVACY POLICY

Your privacy is very important to us. To better protect your privacy, we provide this notice explaining our online information practices. This notice applies to all information collected or submitted on the Eden Filters website. The only personal information we collect is name, street address, city, state, zip code, email address, telephone number, and credit card information.

We use your personal information to process the specific purchase you've made. We may also use the information to communicate with you either by email or regular mail. Personal information collected is not shared or used for any other third party purposes. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Our physical, electronic, and managerial procedures safeguard and secure the information we collect, preventing unauthorized access, maintaining data accuracy, and ensuring correct use of information. You can correct errors in your personally identifiable information by sending us a request detailing the error(s). To protect your privacy and security, we will also take reasonable steps to verify your identity before making the allotted corrections. Should you have questions or concerns about this Privacy Policy, please call or send us an email at sales@EdenFilters.com.

CONFIDENTIALITY POLICY

When we request personal information (such as name, address, phone number and credit card number) it is done on our secure servers. Industry standard technology protects confidential information - SSL (Secured Socket Layer) - an advanced encryption technology makes personal information unreadable as it travels over the Internet. We realize that customers are concerned about how the information they provide online will be used. We are committed to protecting your privacy and will use the information we collect about you to process your order and provide a more personalized shopping experience. None of the information presented to us by you, the customer, will be shared with anyone else except as required by law. Because we value our reputation, Eden Filters does not engage in telemarketing and only contacts customers if additional information is needed.

CUSTOMER SERVICE POLICY

We are committed to providing customers with:

1. Courteous Service

2. Fair Value

3. Equal Treatment regardless of age, gender, nationality or disability.

4. Truth in Advertising

5. An Honest Effort to resolve problems. Eden Filters has 100% satisfaction guarantee policy.

RETURN POLICY

All water systems carry a one year warranty, which covers repair and/or replacement of defective components, and does not cover damage or failure caused by misuse, labor or misapplication, or natural disasters. We will repair or replace any defective components which we consider "defective".

Eden Filters provides a 30-day, no questions asked, money back guarantee on all water treatment systems purchased. This guarantee does not cover cartridges, and membranes. If for any reason you are not satisfied with your purchase, simply notify us by e-mail or text and we will issue a Return Material Authorization Number. No restocking fee is charged if the items are returned in perfect condition (not connected to the water). Otherwise a stocking fee of 20% will apply. Actual shipping charges paid by Eden Filters will be deducted from the purchase price. When returning an item for refund, the following terms must be met:

(1) Return the merchandise to us within 30 days of your original receipt of the order.

(2) The products must be returned in new, resalable condition.

(3) You must include all packaging materials. Packaging materials must not be torn or damaged.

(4) All manuals and warranty registration cards must be unmarked.

(5) Return shipping expense must be paid by the customer.

(6) Display the RMA # prominently on the outside of the box. Ship the merchandise to the following address:

RETURN ADDRESS WILL BE GIVEN AT THE SAME TIME OF APPROVING THE RETURN. DO NOT RETURN TO OUR MAIL CORRESPONDENCE ADDRESS.

Upon receipt of the returned merchandise in accordance with the above terms, and within 30 days of original delivery, we will issue a refund to your charge account. You may elect to receive store credit towards another purchase.

TRANSPARENCY IN SUPPLY CHAINS

Eden Filters is a socially responsible business that is built on solid values. Respect for human rights and dignity is a cornerstone of our business. Eden Filters does not use forced labor, and complies with all applicable child labor laws. Eden Filters refuses to deal with companies and suppliers involved in any form of forced labor or child labor.

All employees of Eden Filters receive training on these issues and they abide by these values.

COPYRIGHT NOTICE

Eden Filters maintains this site for your information, education and reference. You may view and print material displayed on the site for personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, modify or reuse the content of the website for public or commercial purposes, including the text and images without Eden Filters written permission. You should assume that everything you see or read on the website is copyrighted unless otherwise noted.